I was pleased that the voicemail I left to schedule an appointment was promptly returned within an hour. In the past at Honest Auto Care this was not the case. Matt, the Service Manager, was awesome on the phone and in person --- calmly providing me time to relay my concerns about my older model Subaru, and answering my questions. I will continue to use Honest Auto Care to maintain my Outback, even though I have now moved quite a distance away!