Thanks for the explanation. My only disappointment was about the oil change price not the service. Thus, I revised the rating.
Hi Mr. Wang, Thanks for taking my call this morning. I understand your rating was based on the the cost for the oil change on your Mercedes. In general terms, many shops use oil changes as a "loss-leader" in order to bring new customers into their shops for the 1st time. In fact, we do this with our synthetic blend oil change specials. Unfortunately, we don't do that with the full-synthetic euro-specific oils, mostly due to our costs for the fluids being so much higher. I hope you'll keep us in mind for other services in the future. Butch Carter - owner
- Honest-1 Auto Care East Cobb