(EDIT) I changed my score from a 1 to a 4 because of them making a professional attempt to reach out to me and right the initial wrong posted below. The owner called me and they took my car back in and seem to be concerned with getting it right. I can't give them a 5 because of the initial inconvenience, but professionalism goes a long way! I was about 40 minutes from home when I smelled burning coolant. Decided to take to Honest-1 because they seemed to have good customer service and a good review rating within the area I was stranded (I also liked their name because honesty is important in car repair service). They replaced my radiator, hoses and performed an oil change. I woke up this morning to 3 puddles of coolant under my car and as it is Sunday, I'm forced to keep topping my system off with water till their office opens on Monday. I payed $800 for coolant and a radiator with new hoses. Not happy at all.
Our goal is to have every customer satisfied with the service we provide here at Honest-1. We would be more than willing to discuss your experience with you over the phone to try and find the best solution. Please feel free to call the shop at your convenience at (770) 635-2487.
- Honest-1 Auto Care East Cobb